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How does delivery work?

With Stressless being an ultra high-end product, we only offer a deluxe white-glove delivery option. All deliveries are performed by pre-set appointment and includes inside set-up, debris removal, and product training if needed. Other options such as drop shipping or any type of service that involves traditional LTL transportation greatly increases the chance for damage and after waiting several weeks for your order, the last thing we want our customers to experience is a damaged item. White-glove delivery takes a little longer, but it is simply the only way to eliminated most of the issues experienced by Wayfair, Amazon, and other companies that use tradition OTR shipping methods.
If I purchase from you, how does the warranty work?

All warranty repairs are performed by us through a nationwide network of technicians and take place in the customer's homes where the furniture is located. We make the process simple, simply contact us if you think there is an issue and we will walk you through the process of getting the issue addressed. 100% satisfaction guaranteed.
Where are you located?

HaynesComfort.com is an online presence of Haynes Brother furniture stores, a chain of store located throughout Central Florida. The first store goes all the way back to 1942 and we have been delivering furniture all across the USA for decades.
How do I know which size recliner is right for me?

The guidelines are as follows: Small - 5' 4" or shorter with a waist size up to 34" Medium - 5' 4" - 5' 11" with a waist size up to 38-40"" Large - 6' plus with a waist size of 40" and beyond.
Are the products on this site genuine Ekornes Stressless or "knock-offs"?

Yes, all product displayed and offered on our website are 100% genuine Stressless made in Norway.
Is there a charge for delivery?

Not using traditional carriers to perform our deliveries, rates can vary based upon the amount of the order and the location where the delivery will take place. Some orders will be free and others will have nominal fees. This is one of the reason we process all orders by phone as conditions for deliveries and associated fees can vary from week to week. Please give us a call at 800-931-9814 and discuss what you are considering and we will offer you an exact shipping quote upfront, if one applies at all.