Terms of Service

Haynes Brother’s Furniture (Further referred to as “Haynes Comfort” or “HaynesComfort.com”) is a Factory Authorized Retailer of the brands they offer to the public.

Delivery Options

White Glove Delivery Defined - Our white glove delivery is available for all items and is performed by our in-house or contracted delivery agents. This service includes the following: pre-assembling of items prior to delivery when applicable, call-ahead scheduling, the installation of items inside of your home at your direction, and removal of all debris and boxes associated with delivery. Other services can be arranged if agreed to in advance including the moving of existing furniture to other locations within your home, 2nd+ story delivery, and/or haul-away of unwanted furniture. Fees may apply. Store pick-up and threshold delivery are also available.

What should I do to prepare for my delivery?

Please inform us before the delivery date if you think there may be non-traditional issues or challenges. If there are any unusual layouts or obstacles in your home, such as narrow doorways, narrow hallways, elevators or elevator scheduling requirements, security arrangements, pets, or anything else that could make delivery more difficult. Most of these challenges can be eased with preparation.

Delivery ETAs

Outlined are estimated delivery times based on "typical" shipping scenarios for each product. Products shipped from overseas can be held at port for inspection and could delay the shipment. While this is uncommon, it is something we cannot control. The estimated delivery times do not guarantee your items will be delivered in that time frame; however, we will notify you if an unusual delay is expected.

In-Store/In-Stock Items: 1 to 3 weeks
Non-Stock Items: Quoted at time of ordering

Warranty Information

All of our products are guaranteed. We are an authorized dealer for each of our manufacturers' products and in most cases have had long-term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Warranties vary between different brands and their products. Please contact the store directly for warranty specifics of the items you are considering.

Exchange/Cancelation Policy

Our goal is always to create a satisfied customer. However, Haynes Comfort cannot accept the return of any custom-ordered or non-stock product. If your item is delivered damaged or defective, we will work to expedite a replacement.

It is very important to double-check the size and colors needed before ordering. If a specific color is vital to your order, we highly recommend ordering samples prior to placing your order. Because leather, wood, and other materials used in furniture manufacturing are natural products, some variations in grain pattern, texture, color consistency…etc. are expected. This is not considered a defect and cannot be returned, exchanged, or replaced.

EXCHANGES

You may exchange in-stock items for any in-stock item or have credit applied toward a custom or non-stock item if your return is in “like new” condition. Additional pickup/delivery fees may apply. While not standard policy, we reserve the right to impose a 20% restocking fee on exchanges. Shipping is non-refundable/creditable.

CANCELLATIONS:

All orders that are canceled before being entered into production or shipping will be refunded less 10% processing fee. The determining factor will ultimately be based on our financial liability with the associated vendor.

CHARGEBACKS - ZERO TOLERANCE

Any attempt to reverse a credit card charge, before or after the delivery of the order will result in the cancelation of the order. The chargeback will be contested, and the person/company on the billing information will be sent to a collection agency. In extreme cases, the person/company on the billing information will be sent to claims court in the locality of that person/company's billing address. "Friendly Fraud" is theft and will be treated as such. After a chargeback, our company will no longer work with you on the existing order or any future orders.

Typographic Errors

In the event a product is listed at an incorrect price (or other vital details) due to a typographical error Haynes Comfort shall have the right to refuse or cancel any orders placed for products listed with the incorrect information. Haynes Comfort shall have the right to refuse or cancel any such orders regardless of whether the order has been confirmed and your credit card charged. Haynes Comfort will issue an appropriate credit/refund of funds placed by the customer under these circumstances.

Sales Tax

Haynes Comfort operates in the state of Florida. Our store collects sales tax on purchases made through our store for this state. Haynes Comfort does not collect sales tax on out-of-state orders, nor are we authorized to do so. For orders shipped to states outside of Florida, we refer you to the appropriate state laws regarding such purchases as determined by the delivery address.

Haynes Comfort provides in-store and online retail furniture shopping.

This section is used to inform website visitors and in-store customers regarding our policies in the collection, use, and disclosure of personal information we may obtain from our clients and website visitors.

If you choose to use our Services, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving our services. We will not use or share your information with anyone except as described, without your approval.

Information Collection and Use

For an overall better experience, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email, and postal address. The information that we collect will be used to contact or identify you and/or inform you of other services we offer.

Log Data

Whenever you visit our website, we may collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics..

Cookies are files with a small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these “cookies” to collect information and to improve our services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our services.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

Provide a specialized service we do not offer
To supplement our full-time staff during busy times with the goal of offering faster service or a better shopping experience
To inform you of new, revised, or ongoing information regarding the services we offer.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are bound by policy to keep your information private and use it only for the tasks they have been contracted to perform.

Security

We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security despite our efforts using best practices.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over (and assume no responsibility for) the content, privacy policies, or practices of any third-party sites or services you voluntarily engage with.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Best Sale of the Year - Call Today and Lock in your Savings 800-931-9814 8 AM - Midnight

Terms of Service

Best Sale of the Year - Call Today and Lock in your Savings
800-931-9814 8 AM - Midnight